It was a Friday when I was working for a software agency a few years ago. After work that day, I was planning a weekend vacation with my family. But in the middle of the night, I got a call from the manager. He said that there was a risk that the product could not be delivered on the date promised with the customer due to an issue that occurred in the QA stage. Then he asked me to become a superhero and help the client, then save the world.
I said, "Of course". I could have turned down his request. Not only additional work was not in the contract, but also both my personal life and time with my family were precious. But if I had turned down his request because of spending time with my family, he would probably not be able to keep his promises to customers and lose his credibility.
The problem doesn’t end there. If the company I belong to loses credibility among customers, the company no longer has any value as an agency. Therefore, I myself will become a useless person, which indirectly affects my personal life. So I decided to cancel the weekend break and immediately started work to resolve the issue raised.
The idea of only maintaining trust with the customer and satisfying the customer allowed me to concentrate more on the work, and as a result, I have solved the problem and delivered the final product much sooner than the promised time.
A few days later, after talking to the customer, the manager said that "both we and client appreciate for your hard work". Of course, there was an off-contract bonus.
Through this work, I was convinced of two lessons.
First, as a member of an organization, your goal is not to earn hourly money or salary, but to set the organization’s purpose as my your and to share ideas for success.
Second, it is necessary to constantly try to ensure the quality of the features that you always make. At that time, there were other developers on the team besides me. But it was necessary to think about why the manager asked me first. I always write bug-free, optimized code and care about how my work works in the final product delivered to the customer. I always evaluate software products from the customer’s point of view, and believe in my responsibility to improve and maintain the user experience. This mindset made the manager believe that there is always someone out there who can solve the problems raised, and I think that’s the reason why he asked me first.
The point is to become a necessity – to be somebody, not just anybody.
This is why I always say that developers are also responsible for the success of the company.
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